This past summer, I took a road trip through California with a friend of mine. One morning, about halfway through our 3 week trip, my car wouldn't start. We had it towed to East Bay Autohaus, where they replaced my starter and battery. I had no problem starting my car for the rest of the trip, and I have had no problems with it since then. The service was fantastic, and everyone was friendly and honest. I was also assured that the parts used to repair my car were dealer parts and they offered me a 3 year warranty. I am very pleased with my experience here and would highly recommend them, especially to Mercedes drivers.