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During this “Shelter in Place”, East Bay Autohaus is considered an “Essential Business” and will stay open. As a customer, you can legally leave your house to drop off a vehicle for service, however during this difficult period, we will encourage the use of the drop box out front for key drops, remote authorization and payments to minimize any personal contact. East Bay will sanitize the entire office, wear gloves when operating customers vehicles and take any and all necessary precautions to protect our customers and employees from COVID-19. Should an “in person” visit be absolutely necessary, minimal distance should be observed and absolutely no hand shakes please. Gloves will be supplied at no charge on the front counter along with hand sanitizer as requested.
Thanks for your cooperation and understanding.

5

I’ve been dealing with E. Bayautohaus since they opened and have experienced exceptional service at each phase, from bring my car in for an estimate to the repairs and delivery. Each time I had nothing but good things to say and feel about my experience. The bottom line is, “They do what they say they will do.” I always recommend anyone who asks me for a trusted and quality mechanic shop to East Bay Autohaus.

5

Excellent Customer Service!!!

5

The East Bay Autohaus(EBA) is a real treasure I have only just discovered! Joe Melham diagnosed and fixed the power window go my 1977 450SLC while I waited . I could find no-one as knowledgeable as Joe was. I am going to try to persuade them to take on my 1958 because it is impossible to find mechanics who know about old cars. While I was waiting, several people came to drop off cars or pick cars up These were all late model ones and customers were uniformly happy and trusted EBA. Staff are friendly and helpful, waiting room spotless and welcoming. A really great overall experience

5

I'm new in the area and really love my S550, It's time again to have her serviced. Up until today i have never taken her to anyone else but Pleasanton MZB where I first purchased her. I searched the web to find a good repair shop and after reading multiple reviews I gave EAST BAY AUTOHAUS a shot. Well after saving roughly $300 I am very pleased I made the decision to have my Benz serviced at EAST BAY AUTOHAUS. Superior, Frendly, & Knowleble Customer Service. Tiffany was a joy to work with, I will have my wife's E350 serviced here soon too. Thanks Guys. No BS. Car runs great and I appreciate the free car wash.

5

Excellent & Friendly Service. Tiffany is Great and knowledgeable about their service’s!!!

5

Very professional, free car wash and ride home

5

Always a great experience. Ian runs a great business model. Tiffany is the best at keeping everything moving in the right direction through what I call organized chaos. She is always very busy with calls and customers and always has a very caring, patient interaction with everyone. Joe has always been top notch with repairs and service. We have always been pleased with his work, his recommendations and his patience with our questions. Thanks East Bay Autohaus for the way you stand out in the industry!

5

Great service and folks to work with. I recommend them.

5

Very nice and helpful, quick service. Would not hesitate coming back.

5

Granddaughter car just died, she is just short of her 17th birthday, so you know she freaked out. Took it to East Bay Autohaus, they went through the car and figured out the problem, fixed it. She got the car back and is happly driving around Oakley. The cost was very reasonable and fair.

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