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During this “Shelter in Place”, East Bay Autohaus is considered an “Essential Business” and will stay open. As a customer, you can legally leave your house to drop off a vehicle for service, however during this difficult period, we will encourage the use of the drop box out front for key drops, remote authorization and payments to minimize any personal contact. East Bay will sanitize the entire office, wear gloves when operating customers vehicles and take any and all necessary precautions to protect our customers and employees from COVID-19. Should an “in person” visit be absolutely necessary, minimal distance should be observed and absolutely no hand shakes please. Gloves will be supplied at no charge on the front counter along with hand sanitizer as requested.
Thanks for your cooperation and understanding.

5

Great service appt. today. Had full service B done and brakes all around and saved hundreds from the dealer quote. I would recommend anyone with a Mercedes to use this wonderful shop...folks there are very nice too. I was not expecting my car to be washed and interior cleaned, but it was :) :) :)

5

East Bay Autohaus is on it when it comes to crossing Ts and dotting Is. Technicians are well trained and perform superb work. Yes, technicians, not just mechanics when it comes to this shop. I told him about an issue I had which was more customer service related than work and he explained the misunderstanding which I can't help but really respect a business that cares about its customers. I'm glad I found this shop in the East Bay. I will undoubtedly be going back for my next service or repair. Thanks again Ian

5

Took my S550 for brakes after Pleasanton Mercedes dealers quoting me huge price about what needs to be done when I just got my major car service by and Mercedes shop three weeks prior... but stop by to change my front pads, they want to sell me all kind of stuff, look my car ride a new... Talking to a friend he told me about east bay Autohaus, called him up and went there, to my surprise he put my car up and change my brakes with a much sweeter price and original parts from dealers and I was on my way in an hour... Best of all the customer service was the fabulous. I'm always coming back from now on...

5

I have an older E class(2001) and I need it to be serviced. I love my baby, even though it has nearly 200k, and I only wanted someone that works on Mercedes only. I was able to leave the car at the shop, while I went on vacation with my g/f who lives in Brentwood. I was emailed with what it needed, and told them to go ahead. Who knew that spark plugs and motor mounts made THAT much of a difference. I had to pop the hood to see if the car was running. Thanks guys!

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