5

I had a recent problem with my ignition in my CLK. The ladies who work front desk are super friendly and helpful! They listened and helped best they could. I was able to bring my car in the day I called! I was so happy to find a legit Mercedes mechanic near me for repairs! Fair pricing compared to going to a dealership! Very knowledgeable. I ended up with another issue after my last repair and they took my car in right away as well! I love the invoice setup they send you with pictures and lots of detail to approve before work is done! This way you see and know what they are doing!

5

Very professional and good at what they do. I would definitely go back. Tiffany was great, very friendly and really made me feel like my car was in good hands.

5

Great customer service! Trustworthy and honest business.

5

Came in from the street with a "new" car and knew i had some things to be done to it. East Bay Autohaus did a good and precise estimate and worked with me all the way to get things done in a timely manner. All is done and the car is happy.

5

We just bought a Mercedes ML500 from a friend that had a check engine light on . I looked up who works on these call cars close to me and the first one that popped up was East Bay. We contacted Tiffany on Monday and brought the vehicle to them for a diagnostic and she got back to me the same day. Fix the first major issue and kept it just to make sure nothing else major was an issues before we went to get it . Sure enough there was! We made contact before we left to get it and she was able to let us know what else was needed to make sure the vehicle running. Picked it up today and they even washed it. I will be coming here for all of my issues with my Mercedes ML500. Tiffany is the best in understanding our needs and very professional. Prices are reasonable too. I highly recommend them to anyone with a BMW or Mercedes!!!

5

Thank you again! And your new location is very convenient. THE BEST ALTERNATIVE SHOP FOR YOUR MERCEDES 👍🏽

5

Service was overall great

5

Very knowledgeable technicians

5

The East Bay Autohause Team continues to impress. Once again East Bay continues to exemplify how customer focused they are by providing quality repairs at a very competitive price; results in a real value to the customer. Their location is a is much closer to us than the other BMW dealerships. The repairs are of equal quality if not better than the dealerships. Their pricing is much more competitive than the dealership. These last repairs were a savings of 40% less than BMW of Concord. In today's environment who doesn't want to save a buck with out sacrificing quality? Thank you East Bay Autohause for your quality repairs & integrity.

5

East Bay Autohaus has always excelled in the care of our cars. Their integrity, skill and professional response to our car care needs goes beyond exceptional. Ian hires the very best people and the quality of workmanship and care for customers is always the best. They have become like family to us over these many years and maybe that says it all.

East Bay Autohaus is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call East Bay Autohaus (925) 625-7700 if you have any issues in accessing any area of our website.