5

East bay Autohaus is superb in service and excellence, they are friendly communicative about future work. They don’t pressure you to get work done, however they will educate you if you aren’t well versed in the care and specialized parts of European vehicles such as Mercedes Benz. And why certain work is a priority. I was very impressed at the overall quality of work and every single employee I came into contact with was professional and friendly. I would recommend 5/5 10/10 stars to anyone especially me being a woman, and the stigma behind how in some cases women feel taken advantage of in the automotive industry with pressure to have unnecessary work done. I feel confident in bringing my vehicle here again to be serviced.

5

Excellent customer service. Stephanie is very knowledgeable and professional. Technicians are very experienced and do great job!

5

Great prices

5

I had an issue with the front end of my wife's ML 350. I have been a long time customer of East Bay Autohaus but I had taken this car to two other independent Mercedes repair shops to correct this issue (because they were closer to my home). They had my car for over a month trying to fix this problem. They kept "replacing parts" but they could not fix the problem. I went to East Bay Autohaus to visit Ian and Tiffany. They were very welcoming and professional. We went for a test drive together so they could listen to and feel my complaint. They went to work and the next afternoon I got a phone call that the car was fixed. I test drove the car and sure enough, it was fixed. No parts replaced, just good old fashioned old school mechanic work. I love this place! I will never stray again... I am a customer of East Bay Autohaus for life!

5

Wonderful contactless efficient service

5

The best service at a fair price

5

Great customer service! My check engine light came on and I needed my car repaired quickly because I had to attend a funeral. After calling several local shops East Bay Autohaus was the only shop that returned my call and repaired my car. I explained the situation to Natalie and I asked if at all possible would my car be ready in 24 hours. Natalie was hopeful but we both understood it was guaranteed. But East Bay Autohaus came through and had my car repaired exactly when I needed it!!!! I’m so grateful for honest and hardworking people!! You have a loyal customer for life! I appreciate all that you do!

5

Always high quality service and friendly personnel.

5

I have an old '89 740 Volvo and this is the best foreign auto repair shop I've been to! They are extremely communicative, and when you make an appointment to get your car inspected they take it at that exact time. If there is a delay in parts being delivered they let you know right away, and update you as soon as they come in. I've been to repair shops that are terrible at giving a timeline for the actual repair, but this place did it in a week flat which was so impressive (given the nature of what my car needed). They also offered to have my engine washed and even though they couldn't do it at their shop, they willingly took it offsite to a different shop they day they told me about it. The receptionist Tiffany is just amazing. She was a delight to talk with and communicated through text/phone so easily. Their payment process is a breeze too. I will definitely be going to them for all my future car repair needs!!

5

I am so very pleased with the services I received this week. East Bay Autohaus takes care of my car needs and never tries to "fix things that aren't broken". A very honest team of employees and certainly, my first point of contact is Tiffany, she works very hard to make sure she can coordinate schedules. I know my SL65AMG is very well taken care of and feel safe knowing all things have been addressed properly. Thank you Ian, Joe and rest of the team for always being there when I need services !!!

East Bay Autohaus is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call East Bay Autohaus (925) 625-7700 if you have any issues in accessing any area of our website.