Oakley Mercedes Repair

Prompt service, goes the extra mile to troubleshoot a problem.

Service was quick in my case. Diagnostic was provided and the repair was done. Customer service was good and have several options for an appointment during the COVID-19 season. The number of customers on entry is limited, provided a drop box for keys and customer contact information, you get to see your parts that were replaced and payment options can be on phone or in person at the locations. Overall, I had a positive experience!

Taking my Z4 to East Bay was a very good decision. They provided a real value. They completely went through the car & prioritized the repairs that need to be done. Tiffany at the service counter reviewed their findings and was knowledgeable on what & how the work would be done. She e-mailed me an estimate for approval before any work was started. Payment was all done through e-mail. East Bay's professionalism, courtesy, and quality of workmanship made me a very happy customer that will be coming back.

Thanks for your help on my MBZ -ML350 I will be coming back with my BMZ. Lynn Not BMZ . But my MBZ.

Thanks for your help on my MBZ -ML350 I will be coming back with my BMZ. Lynn

The car is all fixed and came back nice and clean

Did annual PM service plus change all drive belts and cabin filters. All parts were already on-hand. Vehicle was done on time as promised. Like always, the front office staff was courteous and helpful. Thank you Tiffany.

Thank you for taking such good care of my car

My car is always serviced as they estimated and of during the service items are noted for in need of repairing, they always call me or let me know for my next service or if there are items not necessary. As a woman I feel confident I’m treated fairly and always polite too. I highly recommend them. They go the extra mile all the time.

Awesome work been doing business with them for years on both cars!!!